Terms & Conditions Casino Game Malaysia

These Terms and Conditions ("Terms") govern your use of the website, mobile application, and all services offered by casino game under the domain casinogame.life. casino game is a legally operating entity providing online entertainment services to eligible users.

By accessing or using the casino game platform in any way — whether via web browser, Android app, iOS app, or any other device — you confirm that you have read, understood, and agree to be bound by these Terms.

You also agree to the Privacy Policy us, which forms part of this agreement. In the event of any conflict between these terms and any promotion or other agreement, these terms shall prevail unless otherwise stated in writing by casino game.

To register and use casino game's services, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration and throughout the duration of your account.
• Have full legal capacity to enter into a binding agreement.
• Not a person who has self-excluded from any gambling platform.
• Not a citizen or resident of any region or country that has blacklisted online gambling activities.
• Not acting on behalf of any third party during registration or account use.
• Not an employee or immediate family member of a casino game employee.

Casino game reserves the right to request proof of identity and age at any time. Failure to provide the required documents may result in temporary suspension or permanent termination of your account.

Each casino game user is only permitted to hold one (1) active account only. Multiple account registrations — whether under the same name, the same details, or different identities — are strictly prohibited.

During registration, you are required to:

• Providing your full legal name as it appears on your official identification document (MyKad or passport).
• Providing an active email address that belongs to you.
• Providing an active, reachable Malaysian phone number for verification purposes.
• Create a strong and unique password for your casino game account.

You are solely responsible for keeping your login credentials confidential. casino game will never ask for your password via email, WhatsApp, or any other communication channel. If you suspect unauthorised access to your account, contact the casino game support team immediately.

Casino game accepts deposits via a variety of local Malaysian payment methods. All deposits must be made using an account or wallet registered in your own name. Deposits on behalf of another person are not permitted.

Casino game only accepts deposits in Malaysian Ringgit (RM / MYR). Any deposit made in a foreign currency will be automatically rejected. casino game is not liable for any losses arising from failed transactions or funds sent to the wrong account by the user.

Withdrawal requests from your casino game account are subject to the following conditions:

• The account must be verified (KYC completed) before the first withdrawal can be processed.
• The minimum withdrawal amount is RM 20 per transaction.
• Withdrawals must be made to a bank account or digital wallet registered under the same name as your casino game account.
• Withdrawals to third-party accounts are strictly prohibited.
• Standard processing time is 30 minutes to 2 hours, depending on the method selected.
• In exceptional cases where additional verification is required, processing may take up to 24 working hours.

Casino game reserves the right to temporarily freeze or decline suspicious withdrawal requests while conducting an internal investigation. If fraud or a breach of terms is confirmed, casino game reserves the right to seize the associated funds.

Casino game offers a wide range of bonuses and promotions for both new and existing members. Each bonus has its own specific conditions, clearly stated on the Promotions us. However, the following general terms apply to all casino game bonuses:

• Bonuses may only be claimed once per offer unless stated otherwise.
• Only one bonus may be active at a time unless otherwise stated by casino game.
• Casino game reserves the right to void any bonus obtained through unauthorised or irregular means.
• The Welcome Bonus is only available to new members making their first deposit.
• Casino game reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• The minimum qualifying bet for meeting bonus rollover requirements is RM 1 per wager.

Wagers on different games contribute at different rates toward bonus rollover requirements. Slots typically contribute 100%, table games such as Baccarat and Blackjack contribute 10–20%, and Sports Betting contributes 100% toward the rollover requirement unless otherwise stated.

All games on casino game — including slots, Live Casino (Baccarat, Blackjack, Roulette, Sic Bo), Sports Betting (Malaysia Super League, EPL, badminton), e-sports (MLBB, VALORANT), and table games — are subject to their respective specific rules.

General rules applicable to all casino game titles:

• The outcome of all games is final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption or connection failure during gameplay, casino game will use server records to determine the valid outcome.
• Bets placed during the "No More Bets" period in Live Casino games are considered void and will be refunded.
• Minimum and maximum betting limits for each game are displayed within the respective game interface.
• Casino game reserves the right to void or cancel any bet if there is evidence of match manipulation or collusion between players.

The following conduct is strictly prohibited on the casino game platform and may result in immediate permanent account termination:

• Registering more than one account or using another person's account.
• Providing false or misleading information during registration or the KYC process.
• Using automated software (bots), scripts, or any technology designed to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes.
• Exploiting any bugs, technical errors, or inaccuracies within the casino game system.
• Money laundering or any other suspicious financial activity.
• Threatening, insulting, or harassing support staff or other players.
• Engaging in any activity that violates applicable laws in Malaysia.

Casino game cooperates fully with the relevant authorities in investigations into illegal activity. Account information and transaction records may be disclosed to authorities pursuant to a court order or legal requirement.

You may close your casino game account at any time by contacting our support team via live chat or email. Prior to closure, please ensure there are no active bets and that all withdrawable balances have been withdrawn.

Casino game reserves the right to suspend or terminate your account without prior notice if:

• There has been a breach of these terms and conditions.
• Accounts inactive for more than 12 consecutive months.
• Casino game is legally required to do so.
• There is suspicious activity that requires further investigation.

Casino game provides this platform on an "as is" and "as available" basis. casino game does not guarantee that the platform will always be available, error-free, or fit for any particular purpose.

To the extent permitted by Malaysian law, casino game shall not be liable for:

• Any loss or damage resulting from service interruptions, system maintenance, or circumstances beyond our control.
• Financial losses resulting from legitimate game outcomes.
• Delays in deposit or withdrawal processing caused by third parties such as banks or digital wallet operators.
• Losses arising from security breaches caused by the user's own negligence, such as sharing login credentials.

Casino game is committed to fostering a culture of responsible gambling. We believe gambling should be a form of entertainment, not a source of financial stress or personal hardship.

Responsible gambling tools provided by casino game include:

• Deposit limits — set daily, weekly, or monthly limits.
• Loss limits — the maximum amount you can lose within a set period.
• Play time limits — set a maximum play duration per session.
• Play break — temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-exclusion — permanently close your account at your own request.

For more information on responsible gambling and available support resources, please visit our Responsible Gambling us.

Casino game reserves the right to amend, add to, or remove any part of these Terms & Conditions at any time without prior notice to users. The latest version of the Terms will always be available on the casino game website with a clearly indicated update date.

You are responsible for reviewing these Terms periodically. Continued use of the casino game platform following any changes constitutes your acceptance of the revised terms.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with the use of the casino game platform shall be resolved through negotiation between the parties involved.

If negotiations fail to reach a resolution within 30 days, the dispute may be referred to a mutually agreed arbitration mechanism. casino game is committed to resolving all complaints in a fair and transparent manner.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the casino game team through the following channels:

• Email: support@casinogame.life
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the casino game platform.
• FAQ: Visit the FAQ for answers to the most frequently asked questions.

The casino game support team will endeavour to respond to all enquiries within 24 working hours. For issues requiring further investigation, the response time may be longer, and casino game will keep you informed of the progress.